DUBAI: Emirates Group, a leading Dubai-based international aviation holding company, is looking for suitable candidates to fill vacant positions across various departments. Some of them are listed below.
The job holder will deploy, monitor and continuously improve an effective and efficient process and measurement framework for Emirates Group IT based on industry best practice. He will advise and guide Account Managers, Business Solutions Delivery Managers, Software Engineers and IT Infrastructure teams on the Quality Frameworks and Management System deployed. He will challenge IT teams on non-compliance to processes while aiding process deployment and foster a culture of continuous process improvement.
The candidate should have degree or honors with minimum five years of experience in information technology software. He should have IT experience within a project based IT environment or quality function with quality frameworks and Quality Management systems like CMMI; ITIL; Six Sigma. He should have knowledge of quality processes, software delivery process, IT Organizational process, industry standard process, frameworks process, audit process measurement. Last date to apply for this position is June 17, 2015.
Customer Support Manager – Imagine Cruising
The jobseeker will supervise and motivate the team to make sure customers are handled in a friendly, useful and professional way. His drive and passion will get the best out of the team, to provide customers with the best experience possible. He will be responsible to deal with more complex customer enquiries, complaints which maybe long standing issues that have been passed on by customer service advisors, resolve the escalation quickly and effectively; handle any major incidents, such as issues whilst customer abroad e.g. Accident/death. He will set, maintain and exceed customer service standards. Develop procedures, policies and standards for the department and track KPIs and look for ways to increase profitability.
He should have knowledge of customer service principles and practices with computer literacy. He should have ability to think proactively, good attention to detail. Last date to apply for this position is June 1, 2015.
Sales Advisor – Imagine Cruising
The position holder will be the voice of the company. He will take inbound sales calls to understand the customers’ needs prior to booking them a cruise holiday. He will be responsible for negotiating the terms of the holiday and closing the sales; challenging any objections with a view to getting the customer to buy, cross sell if necessary; making accurate, rapid cost calculations, and providing customers with quotations.
The candidate should be organized and highly motivated with a sales and target driven approach. He should have excellent customer relationship skills with friendly and outgoing personality with high energy approach. He should be an excellent telephone communicator.
The position seeker will assist the various market segments — Corporate, Leisure and Inclusive Tours, in preparing tariffs, corporate customer agreements and other related circulars as required by the travel agencies or commercial accounts. He will evaluate performance of segment/customer tariff offers and recommend adjustments where required. He will be accountable to perform benchmarking of Emirates fares with competitor’s fares and tariff information on regular basis. The applicant will also provide weekly summary reports of competitors’ activity including market share assessments and forward trends. The candidate will make recommendations as necessary to achieve revenue targets with optimum yields on a route by route basis.
The candidate should have minimum of five years’ experience in Tariffs and Ticketing with a thorough knowledge of fare construction, ticketing, refunds and pro rates, and the main GDS’s. he should have a working understanding of the main GDS’s used in the Russian market. He should have ability to analyze data and prepare analytical reports, covering market shares and trends. He should be fluent in both spoken and written English and Russian.
Interested candidates may visit the company’s website for more details and apply online.